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Privacy Policy

Effective Date: September 27, 2024

BladePipe Inc. and its affiliates (collectively, "BladePipe", "we", "us" or "our") respect your right to privacy.

This BladePipe Privacy Policy (hereinafter referred to as "this Policy") explains how we collect, use, disclose, protect, store and transfer your personal information.

This policy applies to the personal data we collect in the products and services offered by BladePipe, including BladePipe, SDKs, toolkits, websites, and services.

Please read this policy carefully. If you have any questions, please contact us (support@bladepipe.com).

What Information We Collect​

Personal information refers to all kinds of information related to an identified or identifiable natural person recorded electronically or otherwise, excluding anonymous information. We may collect your personal information when you use BladePipe products or services and interact with us. Based on the products and services you use and your interactions with us, the types of data collected vary. You are not required to provide BladePipe with personal information, but in some cases, if you choose not to provide it, BladePipe may not be able to provide you with relevant products or services, nor will it be able to respond to or solve the problems you encounter.

In the process of providing you with relevant products or services, BladePipe may also collect statistics such as website visits, application downloads, product sales, etc., in order to understand how users use our products and services. For the purposes of this policy, the above statistics are considered non-personal information. We do our best to separate your personal information and non-personal information and use both types of data separately. If personal information is mixed with non-personal information, it is still treated as personal information.

BladePipe only collects and uses your personal information for the purposes described in this policy and the privacy notices of each product. The following are examples of the personal information we may collect:

Information You Provide to BladePipe​

You need to register for a BladePipe account to download and activate the product. When you register a BladePipe account, or log in to a BladePipe account to download softwares and purchase services, we may ask you to provide personal information, such as your name, email address, mobile phone number, order information, payment method, etc.

Information We Collect Automatically​

When you visit our websites, we may collect certain information automatically from your device. Specifically, the information we collect automatically may include your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our websites, including the pages accessed and links clicked.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “How We Use Cookies and Similar Technologies” below.

Third Party Source Information​

BladePipe may also obtain other information about you, your device, or use of the Services from publicly or commercially lawful sources, as permitted by local laws. For example, we collect your information when you log in to our website through a third-party social networking site account; or, when some one uploads your contact details during the use of our Communication Services.

How We Use the Information We Collect​

BladePipe only uses your personal information where there is a legal basis to do so. Subject to applicable local laws, BladePipe may use your personal information for the following purposes based on your consent, necessary for the performance/conclusion of your contract with BladePipe, to protect the legitimate interests of you or others, necessary for the performance of legal obligations, and legitimate interests of the business:

  • Register and activate the BladePipe products or services you purchased;
  • Register a BladePipe account so that you can enjoy more colorful functions;
  • Deliver, activate or verify the products and services you request, or make changes, technical support and after-sales services at your request;
  • Send you notifications of operating system or application updates and installations;
  • Offer your personalized user experience and content;
  • Contact you, send you information about products and services that may be of interest to you, invite you to participate in BladePipe promotions and market research, or send you marketing communications with your consent or at your own request;
  • Conduct internal audits, data analysis and research to analyze business operational efficiency and measure market share to improve BladePipe's products and services;
  • Troubleshoot errors if you choose to send us error details;
  • Synchronize and store the data you upload or download and the data necessary to perform the upload and download;
  • Improve our loss prevention and anti-fraud programs;
  • Comply with applicable local laws and regulations, such as to comply with e-commerce platform management obligations or to comply with government legal requirements;
  • Other purposes disclosed in the product Privacy Notice.

How We Use Cookies and Similar Technologies​

BladePipe's websites, softwares, online services, emails, and advertisements may use local storage technologies such as cookies and web beacons.

BladePipe treats information collected through cookies and similar technologies as non-personal information.

However, if local law considers IP addresses or similar identifiers to be personal information, BladePipe also treats such identifiers as personal information.

In addition, we sometimes combine non-personal information collected through these technologies with other personal information we hold. When we combine data in this way, we treat the combined data as personal information for the purposes of this policy.

Cookies​

A cookie is a plain text file that a web server stores on your computer or mobile device. The contents of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, and some numbers and characters.

BladePipe sometimes stores cookies on your computer or mobile device, and we enable cookies to improve the user experience, including:

  • Necessary Cookies
    • Log in and authenticate. When you log in to the website with your account, cookies allow you to jump directly from one page of the website to another without having to log in again on each page;
    • Store your preferences and settings. Cookies allow websites to save settings such as the language of your computer or mobile device, font size, shopping cart and other browsing preferences;
  • Analytics Cookies
    • Statistical analysis. With the help of cookies, BladePipe may collect information about your use of our websites and other applications, such as recording a user's single visit (using session-based cookies) or multiple visits (using persistent cookies).
  • Advertising Cookies
    • Interest-based advertising. BladePipe uses cookies to collect information about your online activities to discover your interests and to provide you with the most relevant advertising;

You can manage or delete cookies according to your preferences. For details, see AboutCookies.org. You can clear all cookies saved on your computer, and most web browsers have a feature to block cookies. For more information on how to change your browser settings, check with your browser provider.

If you clear cookies, you will need to change your user settings yourself each time you visit BladePipe's website. Please also note that some of BladePipe's services may require the use of cookies, and disabling cookies may affect all or part of your use of the functionality of those services.

Web Beacons​

In addition to cookies, we use other similar technologies, such as web beacons and pixel tags, on our websites to analyze service and product usage (combined with cookies) and to provide functions and services that are more relevant to your needs.

For example, the e-mails, installed softwares, and promotional articles sent to you may contain URLs that link to content on the BladePipe website. If you click on the link, we track the click to help us understand your product and service preferences and improve customer service.

Do Not Track​

Many web browsers have the Do Not Track feature, which posts Do Not Track requests to websites. Currently, the major Internet standards organizations do not have policies in place to dictate how websites should respond to such requests.

BladePipe does not currently support changing the handling of these cookies based on your chosen "Do Not Track" settings or other similar features.

Entrusted Processing, Sharing, Transfer, and Disclosure of Your Personal Information​

Entrusted Processing​

In some cases, BladePipe may appoint another company to process your personal information on behalf of BladePipe, for example, companies that send emails, send text messages, provide technical support on behalf of BladePipe. These companies may only use your personal information to provide services to you on behalf of BladePipe.

BladePipe will sign strict entrusted processing agreements or personal information processing terms with the entrusted party. The entrusted party is obliged to process the relevant personal information in accordance with this policy and our instructions, and take relevant confidentiality and security measures to ensure the security of personal information.

Sharing​

Sharing means that BladePipe provides personal information to other personal information processors, and both parties independently decide the purpose and method of processing in the personal information processing activities. Generally, BladePipe doesn't share your personal information externally, except in the following cases:

  • Sharing with consent: After obtaining your consent, BladePipe will share the information within the scope of your authorization with the third parties designated by you;
  • Sharing under statutory circumstances: BladePipe may share your personal information externally in accordance with laws and regulations, to resolve the litigation dispute, or in accordance with the requirements of administrative and judicial authorities based on the law;

BladePipe conducts security assessments of sharing practices and recipients of personal information, and signs data protection agreements or strict confidentiality agreements with recipients requiring them to process personal information in accordance with this policy and relevant confidentiality and security measures.

Transfer​

In the event of a merger, division, dissolution, acquisition or declaration of bankruptcy, if the transfer of personal information is involved, we will inform you in advance of the name and contact information of the recipient and require the recipient to continue to process your personal information in accordance with this policy. If the recipient changes the original processing purpose and processing method, it shall obtain your consent again.

Disclosure​

BladePipe only publicly discloses your personal information in the following circumstances:

  • After obtaining your consent;
  • Public disclosure based on legal or reasonable grounds: BladePipe may publicly disclose your information when required by law, legal process, litigation, or public and governmental authorities.

How Long We Retain Your Information​

We retain your personal information for as long as necessary to achieve the purposes stated in the policy, unless an extension of the retention period is required or permitted by law.

How We Protect Your Personal Information​

BladePipe takes the security of personal information seriously and we adopt industry standard practices to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. To this end, BladePipe has taken the following measures in particular:

  • We take all reasonable and practicable measures to ensure that the collection of personal information is minimized and that personal information that is irrelevant to the achievement of the purposes is not collected.
  • We use encryption technology to ensure the confidentiality of data transmission and storage. We use trusted protection mechanisms to prevent malicious attacks on data and the servers where data is stored;
  • We deploy access control mechanisms to ensure that only authorized personnel can access personal information; and according to business needs and personnel level, control the number of authorized personnel and manage the authorized personnel in a hierarchical way. Access to personal information is logged and regularly audited by administrators;
  • We strictly select business partners and service providers, and involve the requirements of personal information protection into the business contracts or audits, assessments and other activities of both parties;
  • We conduct security and privacy protection training courses, tests and promotional activities to raise awareness among our employees of the importance of protecting personal information.

In general, BladePipe does its best to protect your personal information. Nevertheless, no measure can be foolproof, and no product or service, website, data transmission, computer system, Internet connection is completely secure.

In order to deal with possible risks such as personal information leakage, damage and loss, BladePipe has formulated a number of systems and control measures, clarifying the classification and grading standards for security incidents and security vulnerabilities and the corresponding handling procedures.

In the unfortunate event of a personal information security incident, BladePipe will inform you in accordance with the requirements of local laws: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, remedial measures for you, etc. We will inform you of the relevant circumstances of the incident by email, SMS, notification, etc., and when it is difficult to inform the personal data owners one by one, we will issue an announcement in a reasonable and effective manner. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of local regulatory authorities.

How You Manage Your Personal Information​

In the countries/regions where BladePipe provides products and services, the legislation of some countries/regions stipulates the rights of personal data owners such as access, correction, deletion, and restriction of processing of personal information. In accordance with the requirements of local laws, the personal data owner or its agent may submit a request to BladePipe to exercise the above rights of personal data owners (hereinafter collectively referred to as the "Request").

How to Make the Request​

Personal data owner's requests must be made in writing. A request is valid even if the requester does not state the statute on which the request is based. Generally, an oral request for a visit is void, and BladePipe will comply with such provisions if the legislation of the local country also recognizes the validity of the oral request.

Personal data owner's requests can be submitted by contacting us, which is designed to protect the legitimate interests of personal data owners and protect the normal operation of BladePipe, and prevent the right to request personal information from being stolen or abused by others.

Validity of the Request​

Most laws require personal data owners to comply with specific requirements when making requests. This policy requires personal data owners to do the following:

  • Provide BladePipe with sufficient information to verify their identity (to ensure that the person making the request is the owner of the personal information or a person authorized by the personal data owner);
  • The content of the request is specific and enforceable.

The Processing Period of the Request​

BladePipe makes every effort to ensure that a response is made within one month after the personal data owner's request is submitted, and this period may be extended appropriately if necessary, given the complexity and volume of the request.

In the case of delay in providing information, BladePipe will notify the personal data owner of the relevant circumstances and the reason for the delay. In the event of a conflict between the time limits set forth in this paragraph and local legal provisions, local legal provisions shall prevail.

The Result of the Request​

After the personal data owner's requests are made, the following outcomes may occur:

  1. The request is rejected

    In some cases, the personal data owner's request may be rejected, including but not limited to:

    • When local laws do not give the owner of personal information relevant rights;
    • When the identity of the person making the request cannot be verified;
    • When the request submitted by the personal data owner cannot be verified or exceeds the scope, especially when the request is repeatedly submitted;
    • If the information involved relates to compensation to be made or received by BladePipe in the dispute, and disclosure of the information is likely to harm BladePipe's interests;
    • If the information is retained only for statistical and research purposes and the publication of statistical and research results does not disclose the identity of the individual;
    • Other circumstances stipulated by law.

    If BladePipe rejects the personal data owner's request, it will formally explain the reason to the him/her.

  2. The request succeeds

    When the circumstances in 1 do not occur, BladePipe will fulfill the request of the personal data owner. In order to increase the likelihood of a successful request, please provide as much detailed information as possible at the time of request, such as the type and specific content of the request, information about the data holder (such as the name of the BladePipe product and service you are using), the time frame in which the information was generated or processed (the smaller the time frame, the greater the likelihood of success), etc.

Special Notice​

  • No one has access to the personal information of others, except as an authorized person or guardian.
  • Most laws and regulations specify the circumstances under which organizations may not provide data to personal data owners. These situations include situations where the provision of data would undermine the power to combat terrorism, the personal data owner has made repeated requests for multiple times, or that obtaining and providing information would consume disproportionate resources.
  • In principle, BladePipe does not provide the following information:
    • Information about other people – The data that a personal data owner wants to obtain in an access request may involve persons other than the personal data owner. BladePipe will not provide such information unless the individual involved consents.
    • Repeated requests – If a person makes the same or similar request for the same personal data owner, the data has not changed in the past period, and BladePipe has provided the data, BladePipe will generally not provide a copy of the data. In addition, BladePipe is not obligated to provide information that has been made public.
    • Opinions given under confidentiality conditions – BladePipe is under no obligation to provide the owner's personal information if it is given under confidentiality conditions.
    • Special files – Any special information retained by BladePipe is not disclosed in response to the personal data owner's request. In general, special information includes any confidential documents (e.g. direct communication between the client and his lawyers) as well as information for the purpose of obtaining or giving a corresponding legal opinion (whether in the course of the proceedings themselves or in the course of court proceedings).

Children's Privacy​

We have no intention to, and will not knowingly collect personal information from children who are under the age of 18 (or the age stipulated in local laws, whichever is younger). If we learn that we have collected personal information from a child without the consent of the child’s parent or guardian as required by law, we will delete that information.

To ensure a smooth browsing experience, BladePipe's websites, softwares, products and services may contain links to third-party websites, products and services.

BladePipe's products and services may also use or provide products or services from third parties, such as the underlying technical services used by the products or the websites.

We have no control over such third parties and have no control over the privacy or data protection policies of such third parties, nor are such third parties bound by this policy.

If you need to submit personal information to third parties, please read and refer to the privacy or data protection policies of those third parties.

How Your Personal Information is Transferred Globally​

Your personal information collected by BladePipe may be processed in, or accessed by, the country in which you use the products or services, affiliates, subsidiaries, or other countries where service providers or business partners have establishments. Data protection laws may differ in these countries. In such cases, we take measures to ensure that the data collected is processed in accordance with this policy and the requirements of applicable laws.

The personal information we collect and process in the country in which we operate is stored in that country. BladePipe doesn't take any action to transfer personal information across borders.

Updates to this Policy​

BladePipe reserves the right to update or modify this policy from time to time. When this policy is updated, we will post the latest version of the policy on our official website (https://www.bladepipe.com). If we make material changes to this policy, we may also send you notice of the change through different channels, such as by posting a notice on our website or by sending a separate notification to you.

By continuing to use our products and services or providing us with personal information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you agree to the revised Privacy Policy and the practices described in it.

How to Contact BladePipe​

If you have any questions, comments or suggestions, please contact us by email(support@bladepipe.com). For more detailed contact information, please visit the BladePipe website.

Important: Due to local laws and language differences, the local language version of the BladePipe Privacy Policy may differ from this version. In case of any conflicts, the local language version shall prevail.